Operating Hours:

ANAE Magic working hours are Monday through Friday from 7AM to 4PM PST. During these hours, we handle order packaging, shipping, and respond to customer service inquiries.

Turnaround Time:

• Pre-Order Turnaround Time: The shipping timeline varies depending on the specific pre-order item. Please ensure you select the correct size, as all sales, including pre-orders, are final.
• Pre-Sale RTS Turnaround Time: Up to 8 weeks to receive tracking. Please note that unexpected delays may extend this timeframe.
• Ready to Ship Items: We will have limited items ready to ship. Processing may take up to 7 business days before you receive tracking information.

Shipping Fees:

• Free Shipping: Orders over $100 shipped within the USA qualify for free shipping. Shipping costs for all other orders will be calculated and provided at checkout.

Changes and Cancellations:

• Size Changes: All sales are final, and no changes to sizes can be accommodated after purchase.

Order Cancellations: All sales are final.

• Address Changes: We will make every effort to accommodate address changes, but decisions can only be made once we receive further details.

Delivery and Handling:

• Package Damaged in Transit: Once packages are scanned by the carrier and leave our possession, they are no longer our responsibility. Please address any issues with delayed or damaged packages directly with the carrier.
• Tracking Issues: If tracking shows delivery but you have not received your items, you must file a claim with the carrier. We are not responsible for packages once they leave our warehouse.

Mockups and Product Accuracy:

• Mockups Disclosure: Many items on our site utilize custom mockups and may not display images of the actual product. While we strive for accuracy, slight variations in scale, colors, and garment details may occur. Refunds will not be issued based on these variations.